{"id":6162,"date":"2025-10-09T14:21:39","date_gmt":"2025-10-09T12:21:39","guid":{"rendered":"https:\/\/mrdigital.ch\/faq-items\/what-services-are-included-in-the-maintenance-contract\/"},"modified":"2026-02-19T18:09:19","modified_gmt":"2026-02-19T17:09:19","slug":"what-services-are-included-in-the-maintenance-contract","status":"publish","type":"avada_faq","link":"https:\/\/mrdigital.ch\/en\/faq-items\/what-services-are-included-in-the-maintenance-contract\/","title":{"rendered":"What services are included in the maintenance contract?"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Cost transparency is important to us.<\/p>\n<p>We want you to know exactly where you stand. Our technical support is there for you &#8211; fast, uncomplicated and without hidden costs. At the same time, you should also know which services go beyond this and are charged separately.  <\/p>\n<p><strong>This is included in the maintenance contract:<\/strong><\/p>\n<ul>\n<li>Short requests with a processing time of up to 12 minutes &#8211; free of charge<\/li>\n<li>Around 240 minutes of support time per year<\/li>\n<li>Technical issues relating to the system itself (e.g. interfaces)<\/li>\n<\/ul>\n<p><strong>This is not included:<\/strong><\/p>\n<p>Anything that requires a little more time or effort is charged separately &#8211; for example:<\/p>\n<ul>\n<li>Customization of logos, letterheads, footers or templates (invoices, e-mails, letters)<\/li>\n<li>Changes to QRP lists (e.g. daily guest lists, arrival lists) and setting up or training these lists<\/li>\n<li>Entering and changing seasons, prices or room categories including channel mappings <\/li>\n<li>Transfer to new PCs\/servers and configuration of hardware (e.g. printers)<\/li>\n<li>Import guest data from Excel files<\/li>\n<li>Control during financial audits and troubleshooting<\/li>\n<li>Problems with external partners or interfaces<\/li>\n<\/ul>\n<p><strong>In short:<\/strong> minor adjustments and technical support are covered &#8211; everything beyond that is an additional service.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"faq_category":[112],"class_list":["post-6162","avada_faq","type-avada_faq","status-publish","format-standard","hentry","faq_category-support"],"_links":{"self":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/avada_faq\/6162","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/avada_faq"}],"about":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/types\/avada_faq"}],"author":[{"embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/comments?post=6162"}],"version-history":[{"count":1,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/avada_faq\/6162\/revisions"}],"predecessor-version":[{"id":6168,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/avada_faq\/6162\/revisions\/6168"}],"wp:attachment":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/media?parent=6162"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/faq_category?post=6162"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}