{"id":6269,"date":"2025-10-09T11:38:49","date_gmt":"2025-10-09T09:38:49","guid":{"rendered":"https:\/\/mrdigital.ch\/2025\/transparency-in-mr-digital-support-whats-in-whats-not\/"},"modified":"2026-02-19T18:09:41","modified_gmt":"2026-02-19T17:09:41","slug":"transparency-in-mr-digital-support-whats-in-whats-not","status":"publish","type":"post","link":"https:\/\/mrdigital.ch\/en\/2025\/transparency-in-mr-digital-support-whats-in-whats-not\/","title":{"rendered":"Transparency in MR Digital support: what’s in, what’s not?"},"content":{"rendered":"

At MR Digital, we want to give you full cost transparency so that you know exactly where you stand. <\/strong><\/p>\n

Our technical support<\/strong> is there for you – fast<\/strong>, uncomplicated<\/strong> and without hidden costs<\/strong>. At the same time, you should also know which services go beyond this and are billed separately. <\/p>\n

This is included in the maintenance contract:<\/strong><\/p>\n

    \n
  • Short requests with a processing time of up to 12 minutes – at no extra cost<\/li>\n
  • Around 240 minutes of support time per year<\/li>\n
  • Issues that affect the technology itself, such as interfaces<\/li>\n<\/ul>\n

    This is not included:<\/strong><\/p>\n

      \n
    • Anything that requires a little more effort will be charged separately, for example: customization of logos, letterheads, footers or templates (invoices, e-mails, letters)<\/li>\n
    • Changes to QRP lists (e.g. daily guest lists, arrival lists) and setting up\/training of lists<\/li>\n
    • Entering and changing seasons, prices or room categories including channel mappings <\/li>\n
    • Transfer to new PCs\/servers and configuration of hardware (e.g. printers)<\/li>\n
    • Import guest data from Excel files<\/li>\n
    • Control during financial audits and search for self-inflicted or externally caused errors<\/li>\n
    • Problems with external partners and interfaces.<\/li>\n<\/ul>\n

      In short, anything that goes beyond minor adjustments and technical support is an additional service.<\/p>\n

      In this way, we ensure that you are optimally supported in your everyday life – and have full flexibility in the event of major requests.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":6018,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[108],"tags":[],"class_list":["post-6269","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mr-digital-informs"],"_links":{"self":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/posts\/6269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/comments?post=6269"}],"version-history":[{"count":1,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/posts\/6269\/revisions"}],"predecessor-version":[{"id":6273,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/posts\/6269\/revisions\/6273"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/media\/6018"}],"wp:attachment":[{"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/media?parent=6269"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/categories?post=6269"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mrdigital.ch\/en\/wp-json\/wp\/v2\/tags?post=6269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}