Cost transparency is important to us.

We want you to know exactly where you stand. Our technical support is there for you – fast, uncomplicated and without hidden costs. At the same time, you should also know which services go beyond this and are charged separately.

This is included in the maintenance contract:

  • Short requests with a processing time of up to 12 minutes – free of charge
  • Around 240 minutes of support time per year
  • Technical issues relating to the system itself (e.g. interfaces)

This is not included:

Anything that requires a little more time or effort is charged separately – for example:

  • Customization of logos, letterheads, footers or templates (invoices, e-mails, letters)
  • Changes to QRP lists (e.g. daily guest lists, arrival lists) and setting up or training these lists
  • Entering and changing seasons, prices or room categories including channel mappings
  • Transfer to new PCs/servers and configuration of hardware (e.g. printers)
  • Import guest data from Excel files
  • Control during financial audits and troubleshooting
  • Problems with external partners or interfaces

In short: minor adjustments and technical support are covered – everything beyond that is an additional service.