At MR Digital, we want to give you full cost transparency so that you know exactly where you stand.

Our technical support is there for you – fast, uncomplicated and without hidden costs. At the same time, you should also know which services go beyond this and are billed separately.

This is included in the maintenance contract:

• Short requests with a processing time of up to 12 minutes – at no extra cost
• Around 240 minutes of support time per year
• Issues that affect the technology itself, such as interfaces

This is not included:

• Anything that requires a little more effort will be charged separately, for example: customization of logos, letterheads, footers or templates (invoices, e-mails, letters)
• Changes to QRP lists (e.g. daily guest lists, arrival lists) and setting up/training of lists
• Entering and changing seasons, prices or room categories including channel mappings
• Transfer to new PCs/servers and configuration of hardware (e.g. printers)
• Import guest data from Excel files
• Control during financial audits and search for self-inflicted or externally caused errors
• Problems with external partners and interfaces.

In short, anything that goes beyond minor adjustments and technical support is an additional service.

In this way, we ensure that you are optimally supported in your everyday life – and have full flexibility in the event of major requests.